Pouring Through a Crisis: How Budweiser Salvaged Its World Cup
Taken by surprise by Qatar’s decision to ban beer at stadiums, the company remade its marketing strategy in real time.DOHA, Qatar — The theme at the luxury W hotel in central Doha is beer. Budweiser beer. The walls are festooned with Budweiser labels. “Budweiser” is painted in enormous script along the check-in desk. There’s a “Budweiser Player of the Match” corner, where armchair soccer stars can take selfies while hoisting a fake trophy against a Budweiser background. Bathed in red and white, the place has the feel of a giant beer can.Budweiser, which has been the official beer sponsor of the World Cup for the last 36 years, remade the hotel into what it called “a home away from home experience” in anticipation of the 2022 tournament. That was before the moment, two days before the opening match, when Qatar’s government threw Budweiser’s carefully crafted (and quite expensive) beer-selling plans into disarray by suddenly forbidding the sale of alcohol in or around the tournament stadiums during the event.The dismaying nature of the situation — the abrupt contravention of a plan years in the making, the 11th-hour dismantling of the elaborate Budweiser tents at the matches, the financial and related consequences for a longtime tournament sponsor, the public nature of it all — was aptly articulated at the time by Budweiser itself.“Well, this is awkward,” the company wrote in a tweet — which it then promptly deleted, both illustrating and compounding its point.But, like the ghostly tweet, preserved forever in screenshots marked with “lol”s, Budweiser remains a presence at the World Cup, albeit in a watered-down way.Certain fan zones were among the limited places where fans could buy alcoholic beers.Erin Schaff/The New York TimesWhile the stadiums have been scrubbed of regular beer, they are awash in stacks of alcohol-free Budweiser Zero. Ads for the drink play on a loop on stadium screens, and refrigerators full of it sit within arm’s reach at concession stands, right next to the Coca-Cola.But given the average fan’s attitude toward the usefulness of nonalcoholic beer as a sports-experience enhancer (“Why?” asked a fan at Lusail Stadium on a recent night, when asked if he had tried one yet), the available quantities would seem to reflect wishful thinking as much as responsible drinking.At Lusail, the signs next to the Budweiser Zero duly noted that “Budweiser is proud to serve its products in compliance with the local rules and regulations.”“Proud” is one way of putting it.“I’m just glad it wasn’t us,” said a representative for another FIFA sponsor, who spoke on condition that neither she nor her company be identified, saying that she did not want to publicly criticize the Qatari government. “Qatari regulations are very strict and top-down, and it’s hard when you feel that the regulations can change so abruptly.”A Brief Guide to the 2022 World CupCard 1 of 9What is the World Cup? More
