SKY SPORTS customers have been left raging after hitting problems trying to cancel their subscriptions.
The broadcasting giant has given their customers the opportunity to pause their payments due to the impact coronavirus has had on sport.
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Sky Sports are giving their customers the opportunity to freeze their subscriptionCredit: Rex Features
Almost all sporting events across the globe have been postponed including Premier League football until at least April 3.
And with it, many fans who fork out each month to watch Sky Sports’ coverage put pressure on the broadcaster to give them some leniency when it came to their monthly tariff.
Yesterday, Sky relented by offering their armchair fans the option to put a temporary stop on their TV deal to get rid of the currently-needless sports package.
However, customers could not make the changes online and were forced to call.
But it appears Sky have been so inundated with callers they have struggled to provide adequate customer service.
That includes some people waiting on the phone for over an hour.
One said: “So I call sky to cancel my sports package. I’m informed that there is a 31 day notice as well as a £61 charge to downgrade my package. This is absolutely scandalous!!”
Another added: “So @SkySports haven’t got any sports to show live so you try and cancel.
“Can’t do online. Have to call. No staff available due to #coronavirus so can’t. Cynical. Very cynical”
A third added: “I tried calling to cancel my Sky Sports last night and it said I would be on hold for an hour. Won’t let you downgrade online yet miraculously you can upgrade.”
Sky released a statement yesterday that read: “While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription in the meantime you will not be charged a fee to do so or be held to any notice period.
“Meanwhile we continue to provide high quality content across all of our 11 sports channels.”
They added: “We are sorry that you are currently unable to pause your Sky Sports subscription online.”
A large part of Sky Sports’ coverage centres around their live Premier League action as well as the EFL, Scottish football, rugby league, Formula 1, cricket and golf.
Prem plan to play all 92 remaining games behind closed doors at neutral grounds on live TV amid coronavirus outbreak
Source: Soccer - thesun.co.uk
