SOME fans were left furious after being left unable to watch the first top-tier football matches in months as the BT Sport app experienced technical issues.
The Bundesliga’s return on Saturday featured a convincing win for Borussia Dortmund over bitter rivals Schalke 04 as all six matches were broadcast live.
David Wagner’s Schalke were comprehensively beaten on SaturdayCredit: AFP
However the British network with the rights to German football was inundated with requests for help as the action kicked off.
While there were viewers who watched comfortably via the BT Sport app without a hitch, others were less lucky.
Complaints consisted of not being able to log in despite purchasing a monthly pass.
The error message ‘ID006’ plagued those unable to access their account and some took to social media to complain about not receiving their confirmation email.
With football returning in Germany ahead of LaLiga, Serie A and the Premier League, BT offered fans a £25 monthly pass ahead of showing every Bundesliga game live.
Yet some found out after purchasing the package that it only works for the online app, rather than through their Sky TV box.
And when the app floundered, Twitter users were quick to call upon BT to help.
One wrote: “I’ve signed up for the BT sport monthly pass, can log into my account but can’t access app on any of my devices. Can you help so I can watch the footy?”
⚠️ Read our coronavirus in sport live blog for the latest news & updates
Another tweeted: “I appreciate that you’re busy, but I’ve signed up for a BT Sports Monthly Pass and haven’t received any confirmation despite being over the amount of time I was told it would take.”
While one fan asked: “Anyone else’s BT app on PS4 not working or stuttering when trying to watch the Bundesliga? Is it our internet or because everyone who has liked football ever is trying to watch?”
Any eager viewers worried they missed they opening exchanges perhaps need not have worried, given it took 30 minutes for a goal to go in across the five 2.30pm games – Erling Haaland getting the ball rolling in Dortmund’s 5-0 Revierderby triumph.
Bundesliga club Borussia Monchengladbach are finding a novel way of filling their stadium
Source: Soccer - thesun.co.uk
